How It Works

TOUR

That keeps customers informed about the queue process, assuring that their priority in line is being .

HOW IT WORKS

The Bloom Master is the fundamental basis of the Bloom system, vital to control and manage

COMPONENTS

Our ticket kiosks are a simple self-service solution for customers to enter the queuing process.

SERVERS

Besides the management performed locally, it is also possible to setup and manage a network

Everything starts with the master……the brain that controls the local queuing system

The Bloom Master is the fundamental basis of the Bloom system, vital to control and manage local queues, and to give real-time information and access to useful statistics and historical data. It will also ﬁnd, install and manage all the additional components of the system.

As the brain of the system, it…

MANAGES	ALLOWS	IS RESPONSIBLE
all the local components of the queuing system	the system to be entirely autonomous and independent of external connections	for communicating with the central server, if applicable

Features

The queuing system and its components setup can be done through the Bloom Master’s backoffice. With an extremely easy approach, Bloom allows to:

Set services and counters
Determine which services each counter will manage
Establish a priority for each service in each counter
Create schedules and open hours for each service
Temporarily suspend services
Manage users and set permissions
Create surveys
Add and setup devices
Access statistical data
Call and manage tickets through QM-PAD

Players

Bloom Master is provided as a pre-built system or as an installable Windows software to install on any PC. The pre-built systems can be either an Intel NUC or an Intel Compute Stick, both plug and play.

INTEL NUC
Ideal solution for big installations or high demanding services, and to display high definition contents.

INTEL COMPUTE STICK
Perfect solution for small installations.

WINDOWS PC
Choose your own player, we will provide the software.

Dashboard and Statistics

Bloom gives real-time and useful statistics, allowing professionals to monitor their business. The system generates metrics and reports to enable managers to optimize resources, get to know their customers and have insightful business awareness.

Dashboard

In the dashboard it is possible to check real-time information in dynamic charts, last notifications,how many tickets are in each stage, the status of users and devices, and more.

Statistics

Bloom gives daily and between date ranges statistics about the queuing process and its performance through charts and tables, possible to export to a file.

Verify waiting and service times and number of tickets in each stage
See the number of customers served by each user
Check answers to surveys and customer satisfaction levels
Set and track key performance indicator

Manage Tickets

QM-PAD is an application for counters designed to call and manage tickets in the assigned queues, and it is already included in the system.

Since it is a web-based application, QM-PAD can run in the existing counter’s PC or in any device (tablet or smartphone) that has a web browser.

Call, recall, transfer, pause and cancel a ticket

Real-time information about waiting tickets for each service

Select and call a specific ticket in line

Send a message to the displays in real-time

Display Contents

Connecting a Bloom Master player to a screen, it is possible to manage its displayed contents with a high-level of customization options.

Queue Management module
Multimedia module
Logo
Date
Clock
Ticker

Integrations

Bloom Connectors With Bloom Connectors it becomes possible an easy integration with external applications for an improved functionality. This will allow to add value to the system managed by Bloom Master and will take the customer service to another level.

SMS INTEGRATION	EMAIL INTEGRATION	ACTIVE DIRECTORY
It is possible to use the Bloom SMS Connector to send targeted text messages to customers about queue status and with products and services information, for example.	Bloom Email Connector uses an email service provider and a previously created account to notify customers and staff about the queue status and scheduled appointments.	The Active Directory Connector is also available to validate users in Bloom. When the login credentials are submitted, the user will be updated in the local database and will have permission to access the system.

Digital Signage Integration

Using any digital signage system while organizing the customer flow with Bloom is also possible, since Bloom’s queue management module is easy to integrate with another digital signage system.